By using AT4P / SpecialChildGuide, you acknowledge that you’ve read and accepted these policies.
You are responsible for any Content you provide in connection with the Services. We cannot control the actions of anyone with whom you or any other AT4P / SpecialChildGuide users may choose to share information. Therefore, we cannot and do not guarantee that Content you or any user posts on the Services will not be viewed by unauthorized persons. Although we may allow our users to set privacy options that limit access to certain parts of the Services, please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. AT4P / SpecialChildGuide does not encourage you to make any personally identifiable information (Personal Information) public other than what is necessary for you to use our Services. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached pages, archives and storage backups or if other users have copied or stored your Content. We will make efforts to remove the Content under our control that is not part of another user’s account.
You may request removal of Personal Information (as described below) that you have provided to us by contacting us at email@example.com. We will remove your Personal Information from our database on your request, but this information may remain in our server logs as part of our standard backup procedures. An Organizer (e.g. Parent) may be able to upload and provide information about you to your account; if you would like to remove or amend that information, you may have to contact and work directly with that Organizer.
Any improper collection or misuse of Content or other information accessible on the Services is a violation of AT4P / SpecialChildGuide’s Terms of Service and should be reported to firstname.lastname@example.org.
How is a child’s personal information treated?
We have included some information below related to the Children’s Online Privacy and Protection Act (“COPPA”). COPPA requires that online service providers obtain parental consent or provide notice before they knowingly collect personally identifiable information online from children who are under 13 (“under-13 users”). AT4P / SpecialChildGuide relies on parental consent to provide our services including data on under-13 users. Pursuant to COPPA, we may collect an under-13 user’s name (first name and last initial), date of birth, email address and/or telephone number in order to operate and provide the Services, and we may collect the under-13 user’s parent’s (or legal guardian’s) email address in order to provide notice to the child’s parent or guardian for the purpose of allowing access to and use of the Services. If the AT4P / SpecialChildGuide account for a child under 13 is inactive for at least twelve months (meaning, that account has not been logged into or received a message through the AT4P / SpecialChildGuide Services in that time), AT4P / SpecialChildGuide’s policy is to remove end-user access to the personally identifiable information associated with that child’s account. If we learn we have collected Personal Information from an under-13 user other than pursuant to the above, we will delete that information as quickly as possible after we have identified it.
What information does AT4P / SpecialChildGuide display or collect?
When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. AT4P / SpecialChildGuide will not display your personal contact information to other users without your permission. The information we gather from users enables us to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience. When you update your information, we usually keep a backup copy of the prior version for a reasonable period of time in case you need to need to go back to that version.
Information you provide to us
We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. With your express consent, you may be able to upload, import or sync contact information from your mobile device (for example, from your address book) to AT4P / SpecialChildGuide. This information may include Personal Information such as your name, phone numbers, email addresses, photographs, or any other information necessary for us to provide our Services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use the Personal Information we receive about you to provide you with the Services and also for purposes such as:
- authenticating your identity
- responding to your requests for certain information
- customizing the features that we make available to you
- suggesting relevant services or products for you to use
- improving the Services and internal operations (including troubleshooting, testing, and analyzing usage)
- communicating with you about new features
- and, most importantly, protecting our users and working towards making sure our Services are safer and more secure.
You may modify or remove your Personal Information at any time by logging into your account and accessing features to edit your classes, groups, and/or account information. If an Organizer / Parent uploads or adds information about you to their account, you may have to contact and work directly with that Organizer/Parent in order to modify or remove that information.
Information collected automatically
We receive and store certain types of information whenever you use the Services. AT4P / SpecialChildGuide automatically receives and records information on our server logs from your browser including AT4P / SpecialChildGuide cookie information, the page you requested, and other usage information such as your activity on the Services, the numbers and frequency of visitors to our site and its components (similar to TV ratings that indicate how many people watched a particular show). None of this information constitutes Personal Information. Certain information that is collected automatically, such as device ID, IP address and phone number, will be treated as Personal Information.
We also may provide to our partners aggregate information derived from automatically collected information about how our users, collectively, use our site. We may share this type of non-personally identifiable, aggregated statistical data so that our partners also understand how often people use their services as well as AT4P / SpecialChildGuide.
When users use our mobile application, we automatically collect the IP address, device ID, device type, and what OS the user is running.
We collect users’ IP addresses whenever they use our mobile application, which provides us with a coarse approximation of the user’s location at the city level in order for AT4P / SpecialChildGuide to, for example:
- provide Organizers with a geo-specific long-code (i.e., generic phone number with a local area code)
- support features such as school selection, and
- enable other internal measurement and Services features
We also may, with your express consent, request more specific location information in order to provide you with more relevant information (such as nearby classes or relevant groups that you may subscribe to). We will not store or track your device location on an on-going basis or without your permission. We may also collect location-based information from users as part of providing the Services and in order to comply with applicable laws and regulations for the user’s jurisdiction.
Email and text message communications
We may send notices to you when an Organizer or Participant on your team has posted something new to your team, you are sent a message, or when AT4P / SpecialChildGuide needs to inform you of something. If you no longer wish to receive such communications, you may turn them off at the Service. Any user may email us at email@example.com if such user no longer wishes to receive communications from the Services.
What about cookies, pixels and local storage?
A pixel is a small amount of code on a web page or in an email notification. As many services do, we (or our agents) may use pixels to learn whether you’ve interacted with certain web or email content on our Services. This helps us measure and improve our Services and personalize your experience on AT4P / SpecialChildGuide .
Local storage is an industry-standard technology that allows a web site or application to store information locally on your computer or mobile device. We use local storage to customize what we show you, based on your past interactions with AT4P / SpecialChildGuide.
AT4P / SpecialChildGuide uses these technologies to deliver, measure, and improve our Services in various ways. These uses generally fall into one of the following categories:
Authentication and security
- to log you into AT4P / SpecialChildGuide
- to protect your security
- to help us detect and fight spam, abuse, and other activities that violate AT4P / SpecialChildGuide’s policies
For example, these technologies help authenticate your access to AT4P / SpecialChildGuide and prevent unauthorized parties from accessing your account.
To remember information about your browser and your preferences.
For example, cookies may help us remember your preferred language or the country you are in. We can then provide you with AT4P / SpecialChildGuide content in your preferred language without having to ask you each time you visit AT4P / SpecialChildGuide. We can also customize content based on your country, such as disabling SMS, or to withhold certain content based on applicable local laws.
Analytics and research
To help us improve and understand how people use our Services.
For example, cookies help us test different versions of our services to see which particular features or content our users prefer. We might also optimize and improve your experience on AT4P / SpecialChildGuide by using cookies or to see how you interact with our services, such as when and how often you use them and what links you click on. We may use Google Analytics or Google Tag Manager to assist us with this.
We use mobile analytics software to allow us to better understand the functionality and improve the performance of our mobile software on your phone. This software may collect, store and use information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. This software may share information it collects with other third parties as part of providing the analytics services and to comply with applicable laws.
Will AT4P / SpecialChildGuide share any of the personal information it receives?
AT4P / SpecialChildGuide relies on its users to provide accurate Personal Information in order to provide our Services. We try our best to protect that information and make sure that we are responsible in handling, disclosing, and retaining your data. We neither rent nor sell your Personal Information to anyone. If other AT4P / SpecialChildGuide users, other individuals or companies whose products you choose to use, have access to your Personal Information (for example, your messaging content), they may use and share that information in ways that AT4P / SpecialChildGuide cannot, and does not, control. AT4P / SpecialChildGuide shares your Personal Information in personally identifiable form as described below.
Agents and third party service providers
Beyond provider directory listings, and Advertorial/Blog content, advertising by companies other than AT4P / SpecialChildGuide is not permitted on the Services. However, we employ other companies to perform tasks on our behalf and help us provide certain features of our Services, and may need to share your information with those companies in order to provide our Services to you. Some examples of services for which we use agents include sending email or SMS, analyzing data, and providing user services. These agents may use Personal Information we share with them, for example, to assist us in providing their services to you and/or us, and to measure and improve the performance of their services. AT4P / SpecialChildGuide has reviewed the privacy policies and practices of these agents and third party service providers in order to verify that they are capable of complying with AT4P / SpecialChildGuide’s policies and practices, including those related to the collection, use, transfer, confidentiality, security and integrity of user data. We will review those agents’ policies and practices at least annually, but you should review them as well. You hereby consent to our sharing of information about you (including, in some cases, Personal Information) for such purposes.
If AT4P / SpecialChildGuide (or substantially all of its assets) is acquired by another company, user information may be one of the assets transferred to or acquired by that company. You acknowledge that such a transfer may occur, and that any acquirer of AT4P / SpecialChildGuide may continue to use your Personal Information as set forth in this policy. You will be notified via email or some other means of any change in ownership or uses of your personal information, as well as any choices you may have regarding your Personal Information (including the right to delete your information). If AT4P / SpecialChildGuide goes out of business without a successor, AT4P / SpecialChildGuide would delete your information.
Protection of AT4P / SpecialChildGuide and others
We may release Personal Information when we believe in good faith that release is necessary to:
- comply with the law (for example, responding to a subpoena or other legal process)
- enforce or apply our Terms of Service and other agreements
- protect the rights, property, or safety of AT4P / SpecialChildGuide, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests
With your consent
Is information about me secure?
The security of personal information in the educational environment is a top priority for AT4P / SpecialChildGuide.
AT4P / SpecialChildGuide has protections in place to enhance our users’ security, and routinely update these protections. We have administrative, technical, and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. In particular:
- Our engineering team is dedicated to keeping your personal information secure.
- We work with industry-leading auditors to review and guide our security policies and procedures.
- AT4P / SpecialChildGuide stores its data within AWS; the AWS cloud infrastructure has been designed and managed in compliance with regulations, standards, and best-practices, including HIPPA, SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3, PCI DSS Level 1, ISO 27001, FedRAMP, DIACAP and FISMA, ITAR, FIPS 140-2, CSA, and MPAA.
- AT4P / SpecialChildGuide’s main database and all backups are encrypted at rest.
- Low-level auditing software is run on all production systems to record potentially malicious actions that may take place.
- AT4P / SpecialChildGuide runs periodic penetration tests, then logs and resolves discovered issues.
- All AT4P / SpecialChildGuide clients use TLS/SSL when communicating with our servers.
AT4P / SpecialChildGuide endeavors to protect user information and to ensure that user account information is kept private; however, we cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. If AT4P / SpecialChildGuide knows or becomes aware of a security breach of its users’ personally identifiable information, AT4P / SpecialChildGuide will notify affected users as required by applicable laws and may post a notice on the Services as required by applicable law(s). For additional information about the security measures we use in connection with the Services, please contact us at firstname.lastname@example.org.
Third party services, social media features and widgets
You may be able to access certain third party products through AT4P / SpecialChildGuide’s Services (such as, another company’s payment platform to facilitate your collection and processing of payments). Payment processing services on AT4P / SpecialChildGuide are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to the Agreement, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of AT4P / SpecialChildGuide enabling payment processing services through Stripe, you agree to provide AT4P / SpecialChildGuide with accurate and complete information about you and your entity (if applicable), and you authorize AT4P / SpecialChildGuide to share it and transaction information related to your use of the payment processing services provided by Stripe.
The third party products you choose to use on AT4P / SpecialChildGuide may need to collect and use your Personal Information in order to provide their services to you; in order to use any products or services offered by anyone other than AT4P / SpecialChildGuide, you must review and agree to their specific terms and privacy policies.
What information can I access and modify?
As a AT4P / SpecialChildGuide account holder, you have access to view and update the following information at your discretion:
- information in your user account (such as your email address)
- Participant names
- user preferences
- content in your account (note that once provided, you may not be able to edit or remove certain types of content, such as messages)
This list may change as the Services change.
How do I delete my account?
You can always opt not to disclose information, even though it may be needed to take advantage of certain AT4P / SpecialChildGuide features.
You are able to add or update certain information on pages, such as those listed in the “What Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records. Certain types of communication you send to other users cannot be removed, such as message content.
You may request deletion of your AT4P / SpecialChildGuide account by accessing your account online or emailing email@example.com. Note, if you are a Participant and you request to delete your account, AT4P / SpecialChildGuide may notify the Organizer(s) of the teams and/or groups you are affiliated with of your deletion request. Please note that certain information may remain in our records, server logs and archives after deletion of your account. AT4P / SpecialChildGuide retains this information for purposes such as diagnosing problems with the service and for auditing legal investigations, but reserves the right to delete this information in accordance with its standard business practices in effect from time to time. Further, information and other content you have provided may remain visible elsewhere to the extent such content was copied or stored by other users.
If your or your child’s Personal Information changes, or you no longer desire to use our Services, or you would like to refuse AT4P / SpecialChildGuide to further contact you may review, correct, update, delete inaccuracies, request deletion of your child’s information, or amend it by logging into your account and making those changes or contacting us at firstname.lastname@example.org. We will respond to your request as quickly as possible.
We will retain your or your child’s information for as long as your account is active or as needed to provide the Services. If you wish to cancel your or your child’s account or request that we no longer use your information to provide Services, contact us at email@example.com. Note we will retain and use information, for example, to comply with our audit and legal obligations, to resolve disputes, and to enforce our agreements.
If we make material changes to the types of Personal Information we collect or how we use Personal Information collected on under-13 users we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
Questions or concerns
If you have any questions or concerns regarding privacy when using AT4P / SpecialChildGuide’s Services, please contact us and send us a detailed message at the contact information below. We will make every effort to resolve your concerns.
Privacy Team – Autism Tools for Parents
181 E Tasman Dr.
San Jose, CA 95134
Updated February 2, 2017
© AT4P / MySpecialChildGuide 2017 All rights reserved.